Shipping policy

NAVANOVA Ltd is registered in England and Wales and currently delivers to addresses in the United States. We aim to make delivery clear, predictable and fully trackable.

1. Order processing and dispatch

• Orders are prepared for shipment within 1–3 business days, excluding preorders and out-of-stock items.
• Business days exclude weekends and public holidays.

2. Shipping and delivery estimates

• Shipping to the United States is free. Standard delivery takes 8–14 business days from dispatch.
• We do not currently offer an expedited service.
• Delivery estimates begin when your order is dispatched. Weekends and public holidays are not counted as business days.
• Delivery dates are estimates, not guarantees.

3. Address accuracy and post-dispatch changes

• Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
• Address changes can only be made before dispatch. After dispatch, changes may not be possible and any carrier intercept fees (if available) are the customer's responsibility.

4. P.O. Boxes and APO/FPO/DPO addresses

• Some services cannot deliver to P.O. Boxes or military addresses (APO/FPO/DPO).
• If one is provided, we may ask for a street address or change the carrier or service, and delivery may take longer than standard estimates.

5. Partial shipments and multiple tracking numbers

• Your order may ship in more than one parcel at no extra cost. Each parcel has its own tracking number and may arrive on different days.

6. Tracking and updates

• Every shipment includes tracking. We email you a tracking link once your order has been dispatched.
• Tracking events can take 24–48 hours to appear after dispatch.

7. Lost, delayed or "delivered but not received" parcels

• No tracking movement after dispatch: if there is no movement for 10 business days, you may choose a free reship or a refund.
• Marked "delivered" but not received: contact us within 7 days of the delivery scan. We may ask for a non-receipt declaration and carry out a 5-business-day investigation with the carrier before resolving.

8. Damaged or incorrect items

• Please report within 48 hours of delivery with clear photos. Refunds and replacements follow our Refund Policy.

9. Peak periods and events beyond our control

• During busy periods (for example Black Friday and the year-end holidays) or events beyond our control (severe weather, carrier disruption, customs inspections), delivery may take longer than the estimates above. We will share updates where possible.

10. US duties and tariffs

• If US import duties or tariffs change after you place your order, delivery times or required steps may be affected. We will tell you about any known impact and your options.

11. Undeliverable and returned parcels

• If a parcel comes back because of an incorrect or incomplete address, failed delivery attempts, an unclaimed pickup or refusal, we can reship (extra shipping may apply) or refund the product price under our Refund Policy.

12. Cancellations

• If your order has not shipped, we cancel it and refund it in full. If it has shipped, please wait for delivery and then start a return under our Refund Policy.

13. Contact

For shipping questions, email contact@navanova.com. Support is available Monday–Friday on UK business days.

Last updated: 10 November 2026