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Order processing and dispatch
- Orders are prepared for shipment within 1–3 business days, excluding preorders and out-of-stock items.
- Business days exclude weekends and public holidays.
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Shipping methods and delivery estimates
- United States
- Standard: 8–14 business days
- Expedited: 3–7 business days
- Notes
- Delivery estimates begin when your order is dispatched.
- Weekends and public holidays are not counted as business days.
- Tracking may take 24–48 hours to show movement after the label is created.
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Shipping fees
- Shipping fees (if any) are calculated and shown at checkout before you pay.
- Any promotions or free-shipping offers will be displayed at checkout.
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Address accuracy and post-dispatch changes
- Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
- Address changes can only be made before dispatch. After dispatch, changes may not be possible and any carrier intercept fees (if available) are the customer’s responsibility.
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P.O. Boxes and APO/FPO/DPO
- Some services cannot deliver to P.O. Boxes or military addresses (APO/FPO/DPO).
- If a P.O. Box or military address is provided, we may request a street address or adjust the carrier/service.
- Deliveries to these addresses may take longer than standard estimates.
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Partial shipments and multi-tracking
- To deliver your items as quickly as possible, your order may ship in multiple parcels at no extra cost.
- Each parcel will have its own tracking number and may arrive on different days.
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Tracking and updates
- Every shipment includes tracking. We’ll email you a tracking link once your order has been dispatched.
- Tracking events may take up to 24–48 hours to appear after dispatch.
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Lost, delayed, or “delivered but not received”
- No tracking movement after dispatch
- Domestic (within the destination country): 10 business days
- International: 20 business days
- After these thresholds, you may choose a free reship or a refund.
- Marked “delivered” but not received
- Contact us within 7 days of the delivery scan.
- We may request a non-receipt declaration and conduct a 5-business-day investigation with the carrier before resolving.
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Damaged or incorrect items
- Please report within 48 hours of delivery with clear photos so we can act quickly.
- Resolutions (refunds, replacements) follow our Return & Refund Policy for consistency.
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Holiday, peak periods, and events beyond our control
- During high-volume seasons (e.g., Black Friday, year-end holidays) or events beyond our control (e.g., severe weather, carrier network disruptions, customs inspections), delivery times may be longer than the estimates.
- We will share updates where possible and appreciate your patience.
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US duties and tariffs disclaimer
- If there are sudden changes to U.S. import duties or tariffs after you place your order, delivery times and/or required steps may be affected.
- We will notify you of any known impacts and available options.
- NAVANOVA is not responsible for delays arising from such regulatory changes outside our control.
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Undeliverable and returned parcels
- If a parcel is returned due to an incorrect/incomplete address, failed delivery attempts, unclaimed pickup, or refusal to accept, we can reship (additional shipping may apply) or refund the product price in line with our Return & Refund Policy.
- Original shipping fees are non-refundable unless we are at fault.
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Cancellations
- If your order has not yet shipped, we will cancel and refund in full.
- If it has shipped, please allow delivery and then initiate a return under our Return & Refund Policy.
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Policy links and customer support
- Resolutions and refunds are handled under our Return & Refund Policy to ensure consistency.
- For shipping questions or support, contact us at contact@navanova.com. Support is available Monday–Friday on UK business days.
