- Change-of-mind: 14 days from delivery to return. You pay return postage. We refund the product price.
- Cooling-off (online orders): Tell us you’re cancelling within 7 days of delivery, then you have 14 more days to return. We refund the product price plus our standard outbound delivery fee.
- Faulty/damaged/incorrect: Free return with your choice of refund or replacement within 30 days of delivery. After 30 days, we’ll repair or replace where possible; if not, we’ll offer a suitable refund or price reduction.
- Lost or delayed shipments: If tracking shows no movement for 10 business days (domestic) or 20 business days (international) after dispatch, choose a free reship or refund.
- Fast handling: We review return requests within 2 business days and issue refunds within 2 business days of receiving your return.
-
Return windows and eligibility
- You can return most items within 14 days of delivery.
- Refunds cover the product price. You’re responsible for return postage.
-
Cooling-off (online purchases)
- Notify us within 7 days of delivery that you wish to cancel.
- You then have 14 days from your cancellation notice to return the item(s).
- We refund the product price and the cost of our standard outbound shipping. Upgraded delivery services (e.g., express) are not refunded unless we’re at fault.
-
Faulty, damaged or incorrect items
- Within 30 days of delivery: choose a refund or a free replacement.
- After 30 days: we will repair or replace. If not possible, we’ll offer a refund or price reduction.
- Please report issues within 48 hours with photos for quick resolution.
-
Definitions and timelines
- “Delivered” = carrier delivery scan or pickup confirmation.
- We approve return requests within 2 business days.
- Refunds issued within 2 business days of item receipt.
-
Hygiene and non-returnable items
- We cannot accept returns for opened personal-care items unless faulty.
- This does not affect your statutory rights.
-
How to start a return
Start at navanova.com/returns or email contact@navanova.com with order details.
-
Return shipping and costs
Defective/damaged/incorrect items get a prepaid label. For change-of-mind, use trackable service and keep proof of postage.
-
Condition of returned items
Include all accessories and manuals. Deductions may apply for missing or damaged components.
-
Refunds, exchanges, and processing
Refunds go to the original payment method. Exchanges are processed upon receipt of the returned item.
-
Contact us
Email contact@navanova.com for support.
