NAVANOVA Privacy Policy

• Data controller: NAVANOVA (United Kingdom)
• Contact: contact@navanova.com

• Information you provide: Name, email, phone number, billing and shipping addresses, account details, order and return details, and messages you send to customer support.
• Payment information: Payments are processed securely by our payment providers. We receive limited payment details (e.g., transaction status, last 4 digits) but not full card numbers.
• Automatically collected data: IP address, device and browser type, operating system, cookie IDs, pages viewed, time spent, referring/exit URLs, and general usage patterns.
• Inferred data: Preferences or segments we derive from your activity (e.g., categories you browse or purchase).
• From third parties: Delivery updates from couriers, fraud-prevention signals from payment providers, and analytics/advertising attribution from partners.

• To process and deliver your orders, manage your account, handle returns/warranties, and provide customer support. Legal basis: Contract.
• To send essential service communications (order confirmations, shipping updates, security or policy notices). Legal basis: Legitimate interests and/or legal obligation.
• To maintain security, prevent fraud and abuse, and ensure site performance. Legal basis: Legitimate interests.
• To improve our products, site, and user experience through analytics and research. Legal basis: Legitimate interests.
• To send marketing communications and personalise advertising where permitted. Legal basis: Consent (and/or legitimate interests where allowed). You can opt out at any time.
• To comply with tax, accounting, and other legal requirements. Legal basis: Legal obligation.

• We use essential cookies for core site functions (e.g., checkout, account security).
• Performance/analytics cookies help us understand and improve how our site is used.
• Advertising cookies personalise and measure marketing, only with your consent.

Manage your preferences anytime via Cookie Settings on our site and through your browser. We will not use non-essential cookies without your consent.

• Service providers (processors): Payment processing, fraud prevention, hosting, analytics, email/SMS, customer support, fulfilment and shipping.
• Advertising/analytics partners: To measure performance and personalise marketing (with consent).
• Legal and compliance: Where required by law or to respond to valid requests from authorities.
• Business transfers: In connection with a merger, acquisition, or asset transfer, with safeguards and notice where required.

We do not sell your personal data.

If your data is transferred outside the UK/EEA, we use approved safeguards such as the UK International Data Transfer Agreement/Addendum or EU Standard Contractual Clauses, with additional measures where appropriate. You can request details by contacting us.

• Orders and transaction records: up to 6 years for tax and accounting.
• Account data: kept while your account remains active; deleted or anonymised after inactivity.
• Marketing data: retained until you opt out or after 24 months of inactivity.
• Security/fraud logs: typically retained for 12–24 months.

We delete or anonymise data when it’s no longer needed for the purposes described above.

• Access, correct, or delete your personal data.
• Object to or restrict certain processing (including direct marketing).
• Withdraw consent at any time.
• Request data portability in a machine-readable format.
• Lodge a complaint with a supervisory authority (UK: ICO at ico.org.uk).

To exercise your rights, email contact@navanova.com. We may need to verify your identity. We aim to respond within one month.

Our services are not directed to children under 13, and we do not knowingly collect their data. If you believe a child has provided personal data to us, please contact us and we will delete it.

We use appropriate technical and organisational measures to protect your data, including encryption (TLS), access controls, and regular monitoring. While no system is 100% secure, we work continuously to safeguard your information.

We do not make decisions based solely on automated processing that produce legal or similarly significant effects about you.

Our site may link to external websites. Their privacy practices are governed by their own policies; please review them before providing personal data.

We may update this policy from time to time. The updated version will appear here with a new “Last updated” date, and we’ll notify you of material changes where required.

For privacy questions, requests, or complaints, contact: contact@navanova.com