Refund policy
At NAVANOVA, we want you to love what you buy. Every product we sell is covered by our 30-Day Money-Back Guarantee.
30-Day Money-Back Guarantee
If you're not happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund — no questions asked.
- Any product, any reason: the guarantee applies to every product in our store, whether you've changed your mind or the product simply isn't right for you.
- Tried it? That's fine: used items are accepted (except oral-care and grooming products — see below). Please return all parts, accessories and manuals. The original box is preferred but not required.
- Free returns: we cover the cost of return shipping. We'll email you a prepaid return label, or reimburse your return postage if we ask you to use your own trackable service (please keep your proof of postage).
- Full refund: we refund the full price you paid for the product plus any shipping you paid on the original order.
Sets and Bundles
Sets and bundles are sold and returned as a whole. To return a set, please return the whole set, including any free items that came with it. If a set is returned incomplete, we refund the amount you paid minus the value of the missing items.
Oral-Care and Grooming Products (Hygiene)
For hygiene reasons, oral-care products (electric toothbrushes, water flossers, ultrasonic tooth cleaners, and brush heads and tips) and grooming products (shavers, trimmers, and hair removal / IPL devices) can be returned under the 30-Day Money-Back Guarantee only if they are unused and in their original packaging. If any of these items arrive faulty, damaged or incorrect, they are fully covered as described below.
Faulty, Damaged or Incorrect Items
If a product arrives defective, damaged or incorrect, or stops working, choose a free replacement or a full refund within 30 days of delivery. All products are also covered by a 12-month warranty against defects in materials and workmanship from delivery: after 30 days, we'll repair or replace the item where possible; if that isn't possible, we'll offer a suitable refund or price reduction. Please report issues within 48 hours of delivery with photos so we can resolve them quickly.
Lost or Delayed Orders
If tracking shows no movement for 10 business days after dispatch, or your order hasn't arrived within 30 working days of purchase, contact us and choose a free reship or a full refund.
Free Gifts and Bundle Offers
If you return an item that qualified your order for a free gift or bundle offer, please return the free item(s) too — or we'll refund the amount you actually paid for the items you return.
Store Credit and Promotions
- If you return or cancel an order and receive a refund, any promotional store credit earned from that order is removed.
- If promotional store credit was used on an order that is refunded, the credit is returned to your account, provided it has not expired.
- Promotional credit has no cash value and is not paid out as a refund. Refunds go to your original payment method for the amount actually paid.
How to Start a Return
- Email contact@navanova.com with your order number and the item(s) you'd like to return.
- We'll approve your request within 2 business days and send your return instructions and prepaid label.
- Once we receive your return, we'll issue your refund within 2 business days to your original payment method.
Exchanges are processed once we receive the returned item. This guarantee is in addition to, and does not affect, your statutory rights.
Questions? Our customer service team is here to help at contact@navanova.com.
Last updated: 10 November 2026
